Solution with Support for Business in Mind
Dentegra Seguros Dentales is a Mexican dental insurance company. Over 18 years, it has served more than 4 million customers through a network of over 5,000 dentists and optometrists in 240 cities. It's part of the Auna Group, one of Latin America's largest healthcare providers. Now Dentegra wants to expand into other medical fields, but first, it had to solve a major problem...
Surprised Entry with Certain Performance
One day, Dentegra's IT department received a link from their superior with a simple note: try PDFelement. With some curiosity, the team began evaluating the software, expecting a similar experience to their previous PDF solution. What they found was a tool that natively supports Spanish—offering accurate interface translation and full compatibility with special characters essential for their operations. Deployment across multiple clinics became fast and efficient.
More importantly, PDFelement offered significant cost savings compared to their prior solution, allowing Dentegra to equip more teams without exceeding the budget. The responsive customer support further streamlined the implementation process. Impressed by the value, ease of use, and reliable service, Dentegra has adopted it in many locations and looks forward to extend PDFelement to businesses in Peru and Colombia.
Customer supported with timely response
When switching to new software, setbacks can always arise. But worry not—our world-class customer support is here to help. Despite the time difference, customer support responded with timely and precise solutions, addressing each problems accordingly. The matter was resolved before it became a catastrophic event, ensuring work progress remained unaffected and allowing the team to complete their assessment with success.
Move Forward with Power Beyond
Beyond the technical capabilities, what left a lasting impression on the IT team was the sense that their linguistic needs were finally being treated with the respect they deserved—something they had not experienced with previous software providers.
PDFelement did not merely function; it demonstrated an understanding of the environment in which Dentegra operates, delivering reliability where it mattered most. For an organization navigating the complexities of a multilingual market, that level of consideration proved to be as valuable as the software itself.
