Wondershare Refund Policy
We want to make our refund policy clear and easy to understand. Whether your order is eligible for a refund depends on the product or service you purchased, where you purchased it, whether it has been used, the applicable refund window, and any rights provided under local law.
Before submitting a refund request, please review the information below.
Refund Policy at a Glance
- Most products purchased directly from Wondershare are generally subject to a refund request window of up to 30 days from the initial payment date.
- Certain products and services may be subject to a shorter refund request window of up to 7 days from the initial payment date due to their nature or functionality.
- Used consumables, including credits, points, hours, characters, and similar usage-based benefits, are generally non-refundable once consumed.
- Purchases made through the Apple App Store, Google Play, resellers, or other third-party platforms must be refunded through the original seller or platform.
- If you are an EU resident, you may have a 14-day right of withdrawal, subject to applicable legal exceptions.
- For eligible orders placed on the Wondershare website, refund requests can be submitted through Wondershare Account Center > My Orders > Order History.
Am I Eligible for a Refund?
Eligible Refund Cases
✅ You accidentally purchased the same product twice
✅ You purchased the wrong product, did not use it, and then purchased the correct product directly from Wondershare
✅ You purchased an optional additional service such as Extended Download Service, Registration Backup Service, or Download Insurance Service without realizing it was optional
✅ You did not receive the confirmation email within a reasonable period, contacted support, and did not receive a response within 48 hours
✅ The product has a critical technical issue, and no effective solution has been provided within 7 days
✅ A refund is required under applicable consumer protection law
Non-Eligible Refund Cases
❌ The request is made after the applicable refund window
❌ The subscription, license, or service period has already expired
❌ Usage-based benefits such as credits, points, hours, or characters have already been consumed
❌ The request is based solely on change of mind, personal preference, or the product not meeting subjective expectations
❌ The request is based solely on dissatisfaction with AI-generated output
❌ The order is a renewal order, and the subscription was not canceled before the renewal charge
❌ A technical issue is reported, but the customer refuses reasonable troubleshooting steps
❌ The product was purchased from the App Store, Google Play, a reseller, or another third-party platform
❌ The request concerns only part of a bundle where partial refunds are not supported by the payment provider
Refund Eligibility Checker
Answer a few quick questions to check whether your situation may qualify for a refund.
Refund eligibility self-checker form
Refund Windows
| Product / Scenario | Refund Rule |
|---|---|
| Most products purchased directly from Wondershare | 30 days from initial payment |
| MobileTrans, Dr.Fone series, Recoverit, Repairit, Relumi, and Media.io series | 7 days from initial payment |
| EU residents | 14-day withdrawal right, subject to applicable legal exceptions |
| Consumables already used | Generally not eligible |
Subscription and Renewal
For paid trial and subscription products, please cancel at least 24 hours before the current trial or billing period ends to avoid being charged for the next term. Refund requests for renewal orders based only on reasons such as:
- “I did not know the subscription would renew”
- “I no longer need the product”
are generally not eligible, provided that a renewal reminder was sent in advance where applicable. You can cancel your subscription at any time before the next billing charge.
AI Services
AI-generated output can vary depending on prompts, content, and model behavior. Because of this variability, we cannot guarantee that every result will match a user's subjective expectation.
Refund requests based solely on subjective dissatisfaction with AI-generated output are generally not supported.
However, if the AI service is materially unavailable, defective, or not functioning as described, please contact our support team for review.
Consumables and Usage-Based Services
Some products or features are provided on a usage basis, including credits, points, hours, characters, quota-based services, and similar consumable benefits.
Once these benefits have been consumed, they are generally non-refundable, unless otherwise required by applicable law.
Purchases Made Through Other Platforms
If you purchased a Wondershare product through:
- Apple App Store
- Google Play
- an authorized reseller
- a third-party seller or marketplace
Please contact the original seller or platform directly for refund assistance.
Wondershare can only process refund requests for eligible orders purchased directly from Wondershare.
Apple App Store Refund Review Process
If you purchased a subscription, credits, points, virtual benefits, or another in-app purchase through the Apple App Store and submit a refund request to Apple, Apple may ask us to provide information relating to the relevant transaction.
Subject to your consent, we may provide Apple with information reasonably necessary to review your refund request, which may include:
- whether the purchased product or benefit was delivered;
- whether and to what extent the subscription, credits, points, hours, characters, or other benefits were used or consumed;
- whether a free trial, sample, or information about the product’s functionality was provided before purchase;
- the status of the relevant transaction or account; and
- our recommendation regarding the handling of the refund request.
The specific categories of information to be provided will be identified in the consent notice presented to you.
This information will be provided only to support Apple’s review of the refund request that you initiated. We will not use the information provided under this process for advertising, marketing, user profiling, or other purposes unrelated to the refund review.
Apple independently determines whether a refund will be approved, whether a full or partial refund will be granted, and the amount of any refund, in accordance with Apple’s applicable policies. Any usage information or refund recommendation provided by Wondershare is for Apple’s reference only and does not guarantee or determine the outcome of your refund request.
Notice for EU Residents
If you are a resident of the European Union, you may have the right to withdraw from your contract within 14 days, without giving any reason and without additional cost, subject to applicable legal exceptions.
Subject to above clause, to exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an e-mail. You may submit the Withdrawal Requst at My order-->Order History-->Refund,but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you. We will make the reimbursement without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you have been presented with and you have provided your prior express consent to begin the performance during the right of withdrawal period and acknowledgement that you will lose your right of withdrawal, then, unless the Service is defective, you will not be eligible to a refund in relation to digital content and will only be eligible to a proportional refund in relation to digital service. If this provision applies, we will provide you with a copy of the confirmation of your prior express consent and acknowledgement on a durable medium.
How to Request a Refund
If your order was placed directly on the Wondershare website and meets the applicable conditions, you can submit a refund request through:
Wondershare Account Center > My Orders > Order History > Refund
If your purchase was made through the App Store, Google Play, or another seller, please contact that platform directly.
After a Refund Is Approved
- The corresponding license or subscription will be deactivated
- Access to the refunded service may be removed
- The refund will be returned through the original payment method, unless otherwise required by law
- You may be required to uninstall the software from your device where applicable
Frequently Asked Questions
Can I get a refund if I forgot to cancel my subscription?
Refund eligibility depends on the subscription type, renewal timing, and applicable law. In general, renewal charges are not refundable if the subscription was not canceled before the billing date.
Can I get a refund If I bought a wrong product?
Yes, in some cases. If the wrong product was not used and you then purchased the correct product directly from Wondershare, you may be eligible.
What if I purchased through the Apple Store or Google Play?
Please contact the original platform directly. Wondershare cannot process refunds for orders placed through third-party platforms.
Can I get a refund for partially used credits or points?
Used credits, points, hours, characters, and similar consumables are generally not refundable once consumed.
What happens to my license after a refund?
Once a refund is approved, the associated license or subscription will be deactivated.
How long does it take to receive my refund?
Refund timing depends on your payment provider and original payment method.
What if the product has a technical problem?
If the issue is critical and no effective solution is provided within a reasonable period, you may be eligible for a refund.
I live in the EU. Can I cancel within 14 days?
Yes. EU residents may have a 14-day right of withdrawal, subject to applicable legal exceptions.