Technical Support Filmora

We are currently looking for a Technical Support Representative that have a passion in video creation. This individual should have some previous customer service experiences. The ideal candidate will be confident in dealing with customer’s suggestions or complaints about Filmora products and should be excited in looking for ways to make customer’s life easier. Since Filmora is a video editing software, so the candidate should be somewhat familiar with a video creation process.

Job Requirements:

1. Provide after-sales technical support to customers of the Filmora products.
2. Handle different technical issues raised by the customers about video editing software bugs or glitches.
3. Research answers and guide customers through corrective steps in resolving their complaints or issues.
4. Prepare and draft technical and non-technical user instructions such as FAQs to improve user’s understanding on Filmora’s product line.
5. Work in a diverse team including but not limited to Engineering team (i.e. Research and Development Team), Marketing team and Product Management team.
6. Gather user response and complaints and report them to the product team and the engineering team in a timely manner.
7. Design and deliver wireframes, user journeys and mockups optimized for a web, mobile and new digital touch points.
8. Stay current and updated with product updates and changes with the Filmora products.
9. Ad hoc duties related to technical support as assigned.

Job Requirements:

1. Diploma or Bachelor’s degree in communications, design, marketing or related areas is preferred.
2. 2+ Years of customer services experience dealing with customer complaints or product issues, ideally in a technology environment.
3. Previous working experience in the video editing industry is a strong asset.
4. Tech savvy and is quick in picking up and learning new technology.
5. Strong verbal and written communication skills in English.
6. Passionate in video creation as personal hobby or is familiar with video creation process.
7. Ability to work with various teams including product management, development team, and marketing team.
8. Ability to cater to different time zones from time to time.

About Wondershare

Wondershare Technology (300624.SZ) is an international consumer software company listed on the Shenzhen Stock Exchange. We are a leading global provider of independently-developed software brands. Our mission is to provide our users and communities with ‘Smart Homes and Happy Lives’ through home security systems, intelligent hardware, and better software solutions. We are proud to have users in more than 200 countries all over the world, as well as a team of 500+ talented professionals working internationally. Our operation headquarters is in Shenzhen, China, and we have established branch offices in Vancouver, Tokyo, and Taiwan. We have experienced rapid growth at an astonishing rate for many years, as well as investments from leading organizations such as Huarui and IDG. Wondershare has been included in Deloitte Technology’s Fast 500 Asia Pacific and as one of Forbes China’s most promising enterprises.

To Apply:

1. Send resume with brief write up about your relevancy in the email body
2. Share links to online activity showcasing your engagement such as profiles, blogs or demo reel

Due to high volume of applicants, we will only be contacting candidates who are shortlisted.
Thank you in advance for your interest!