Solved: 3 ‘QuickTime not working’ cases

Part1:QuickTime No Longer Working on Google Chrome

QuickTime is a media player for both PC and Mac which can also be used to record or convert media into any desired format. It works for both the desktop and your favorite browser. You can also stream media from your hard drive or directly from your favorite video website.

Google chrome allows for plugins that will enable third party programs to run well. The plug-ins can be turned on or off depending on the desired functionality. But there are some plug-ins that will make it difficult for you to use QuickTime on Google Chrome, either because the plug-in is disabled or is missing from the browser. If you are running the 64 bit version of chrome you may not be able to use QuickTime as Apple does not have a 64bit QuickTime plug-in yet.

Case : I am not able to watch videos from a site even after installing QuickTime, the QuickTime plugin is not listed in the plug-ins list.

Solved: The following is a workaround to the issue of ‘Chrome does not have the NPAPI plug-in installed’ in addition to the above problem.

To enable the plug-in do the following, follow the steps as given below.

Step 1: Launch your browser (in this case Google Chrome)

Step 2: Into the Browser’s address bar type chrome://flags/#enable-npapi as indicated in the picture given below.

Solved: 3 ‘QuickTime not working’ cases

Step 3: Scroll down and look for the link “Enable NPAPI” and click on it.

Step 4: Click on the Checkbox to enable it.

Step 5: Click “Relaunch Now” located at the bottom of the screen to restart your browser.

Solved: 3 ‘QuickTime not working’ cases

Step 6: Wait for chrome to load and then type Chrome://Plug-ins into the address bar and press Enter to go back to the plug-ins list.

Step 7: Confirm that the NPAPI plugin is added and working now.

This should enable QuickTime and it should be working now on Google Chrome for you.

Part2:QuickTime (QTPlugin.ocx) does not run in Internet Explorer

QTPlugin.ocx is a file developed by apple computers for the windows operating system to work with QuickTime. This plugin enables you to play embedded video on a webpage. A video may fail to play or load if QuickTime loads a corrupt QTPlugin or the Plugin is missing.

Case: I am using Windows 8 with the latest Internet Explorer version and QuickTime player installed, every time I click “Play Video” I get the error message saying “please install QuickTime”.

Solved: You either need to check if you are using the latest QuickTime or if the QTPlugin is enabled or not.

Step 1: Check if the plugin is enabled or not. Follow these steps for that.

Step 2: Open Internet Explorer and head on to the tools menu.

Step 3: Click on ‘Manage add-ons’.

Solved: 3 ‘QuickTime not working’ cases

Step 4: On the ‘Managed add-ons’ window, look for QuickTime and enable it.

Solved: 3 ‘QuickTime not working’ cases

This should fix the problem, but just in case it doesn’t, follow the next set of steps to reinstall QuickTime on your computer.

Reinstall QuickTime

This guide will work just fine with Windows 10 computer, however if you are using any other version of Windows or perhaps Mac, simply follow the main steps and it should be fine.

Step 1: Press the Windows key or move your cursor to the bottom left hand of your screen and then click on the Windows icon.

Step 2: Now, type in ‘Control Panel’ in the section Search Windows. Windows will now automatically search for the Control Panel and list it as the Best match as seen in the screenshot given below. Click on the option of Control Panel from this list.

Solved: 3 ‘QuickTime not working’ cases

Step 3: Once you are on the Control Panel window, look for the option that says Programs and Features, once found, click on it.

Solved: 3 ‘QuickTime not working’ cases

Step 4: From the list of programs that will appear on the next screen, find QuickTime and right click on it. From the drop down menu, select Uninstall to uninstall the QuickTime app from your computer.

Solved: 3 ‘QuickTime not working’ cases

Step 5: Now, follow the on-screen directions to complete the un-installation of your QTPlugin.ocx associated program.

Step 6: Download QuickTime from Apple Store, here is the link:

Solved: 3 ‘QuickTime not working’ cases

Step 7: Double click on the downloaded file to install the newly downloaded application.

Solved: 3 ‘QuickTime not working’ cases

Step 8: Follow the on-screen instructions to complete the installation.

That’s it, now your media files should be playing in Internet Explorer after the installation is successfully over.

Part 3:QuickTime not working in Firefox

QuickTime may fail to work on Firefox because the browser may fail to register the MIME types needed for the MIDI playback. Another reason why your videos won’t play on Firefox Browser is because of a missing QuickTime plugin most likely. Sometimes the QuickTime files may fail to be handled by QuickTime player.

Case: How to remove the “question mark” whenever you try to play a video on Firefox, or when it plays the video without an audio when using QuickTime.

Solved: Here are the steps you need to follow in order to fix the above issue.

Step 1: Open your browser (Firefox in this case), we recommend that you download the latest version from:

Step 2: Take your cursor to the top right hand side of the screen and then click on the Menu icon, as shown in the picture given below, and click on the tab Options.

Solved: 3 ‘QuickTime not working’ cases

Step3: Then go to the Applications tab on the left hand side of the screen and then select the option of ‘Use QuickTime Plugin (in Firefox)’ every content type associated with movies and videos. See the picture given below on how to do it.

Solved: 3 ‘QuickTime not working’ cases

This should enable the option of playing videos via QuickTime on Mozilla Firefox.

Alternatively: In the event that the plugin is disabled, follow the steps as given to below to enable it.

Step 1: Click on the menu icon on the top right corner of the browser and choose ‘Add-ons’ tab.

Solved: 3 ‘QuickTime not working’ cases

Step 2: Then select the Plugins panel and scroll down to find QuickTime in the list of plugins. Once found, simply select the option of Always Activate as shown in the screenshot given below.

Solved: 3 ‘QuickTime not working’ cases

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