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App Store Not Working on My iPhone, How Do I Fix It?

Jul 29,2019 • Filed to: iTunes Data • Proven solutions

We all know that everyday new apps are added to the App store, which makes us curious about them and thus we are eager to download them. Imagine yourself looking for new apps and suddenly your app store stops and a lot of efforts are put at your end to find out a solution but in vain. App store not working on iPhone is a big problem, since you no longer would be able to even upgrade your apps. So, in this article, we have come out with possible solutions to app store not working issue, that will help you to sort out your problem effectively.

Part 1: What problems you face with an App Store

Some of the common problems we face while dealing with App Store are:

  • a. Sudden Blank Screen appears
  • b. Apple App Store page not loading
  • c. Unable to Update the apps
  • d. App Store is not downloading the Apps
  • e. Connection problem
  • Any of the problems listed above is very annoying. However, in the sections below we will help you resolve the iPhone app store not working problem easily.

    Part 2. Check the status of Apple System

    Before we start looking for different solutions it is worth considering the status of the Apple System, as there might be chances that there is downtime or some sort of maintenance that is going on. To check that you can visit:

    URL: https://www.apple.com/support/systemstatus/

    app store not working-apple system status

    In case there is any Problem, that will reflect in Yellow Color. So, as per the status, you can confirm if there is any maintenance process is going on or not. If not then we can proceed further to fix the problem of iPhone app store not working.

    Part 3: Here are 11 Solutions to fix App Store not working

    Solution 1: Check Settings for W-Fi and Cellular data

    First of all, make sure your Wi-Fi network is in the range or if there is no Wi-Fi, you need to check your settings to confirm if the iPhone is set to download only if Wi-Fi is on. If it is so, then you are required to change the process from Wi-Fi to Cellular Data. This will ensure that there is the availability of internet connection.

    For that you need to follow certain steps:

  • Go to Settings
  • Click on Cellular Data
  • Switch on cellular data
  • app store not working-turn on cellular data

    Solution 2:  Clearing the cache of App Store

    Secondly, due to continuous use of App Store for long time large amount of cache data gets stored. To resolve the issue of App Store not working properly, a simple step will help to clear out the cache memory of App Store. You just need to do the following:

  • Open App Store
  • Click 10 times ‘Featured’ tab
  • app store not working-clear app store cache

  • Doing that will clear out your cache memory, side by side you will see that the App will reload the data so that you would be able to further the process of searching and downloading the Apps of interest.
  • Solution 3: Updating iOS on iPhone

    We should not forget that everything needs to be in updated version to give the desired output. Same case applied in terms of your iPhone and its apps. For that, we need to keep our software up to date as it fixes out many unknown problems automatically. Steps are quite simple for that you need to:

  • Go to Settings
  • Select General
  • Click on Software Update
  • app store not working-update iphone ios

    Your Software will get updated as per the new changes arrived by the Apple Store to enhance the digital experience with your mobile.

    Solution 4: Keep a Check on cellular data usage

    While dealing with phone and its apps we use to forget the amount of data we use and how much is left out, sometimes that creates the problem. As over usage of cellular data avoid the connection to your App store. Creates panic in mind. Well need not to worry about that as we can check the data usage by:

  • Settings
  • Click on Cellular
  • Check Cellular data usage
  • app store not working-cellular data usage.

    After checking the data usage and available data storage chart. The time arrived to check from where we can release the extra data to utilize on other required tasks. To solve the issue of over usage you need to follow certain steps:

  • a. Disable the Apps using more data
  • b. Off the Wi-Fi assist
  • c. Disallow automatic download
  • d. Keep off Background App Refresh
  • e. Disable the Autoplay of Videos
  • Solution 5: Sign Out and Sign In Apple ID

    Sometimes just simple steps will help you to sort out the problem. In case Apple App Store not working there might be the case of signing error. You just need to follow sign out steps then log in with Apple ID again.

  • Settings
  • Click on iTunes & App Store
  • Click on Apple ID
  • Click on Sign Out
  • Click on Apple ID again and Sign in
  • app store not working-sign out apple id

    Solution 6: Restart your iPhone

    Restarting is a primary step, but powerful many times. It removes extra used apps, frees some memory. Also, refresh the apps. So in case App Store not responding then you can try this primary step.

  • Hold the Sleep and Wake Button
  • Move Slider from left to right
  • Wait till it is off
  • Hold the Sleep and Wake Button again to Start
  • app store not working-restart iphone

    Solution 7: Resetting the Network

    In case still, you are unable to work with your App Store then it is required to reset the setting of your Network. That will reset the Network, Password of Wi-Fi, and Setting of your phone. So once you reset the Network settings, must reconnect your home Wi-Fi network.

  • Settings
  • General
  • Reset
  • Click on Reset Network Settings
  • app store not working-reset network

    Solution 8: Change Date and Time

    Updating Time is crucial whether you are working on your phone or doing something else. Because most of the Apps required updated date and time to run its features properly. But how to do that, steps are quite simple.

  • Go to Setting
  • Click on General
  • Select Date and Time
  • Click on Set Automatically
  • app store not working-change time and date

    Doing so will automatically manage date and time of your device.

    Solution 9: DNS (Domain Name Service) Setting

    If you are not being able to open the web page in an App Store then need to change the DNS server setting. Changing DNS servers helps in speed up the Apps of iPhone. For that, some setting is required. Go through the following steps one by one to solve the issue.

  • Click on Setting
  • Click on Wi-Fi- A screen like below appears
  • Select the Network
  • Select the DNS field
  • app store not working-dns settings

  • need to delete old DNS server and write the new DNS. E.g. for Open DNS, write 208.67.222.222 and 208.67.220.220
  • You can Test it at http://www.opendns.com/welcome

    And for Google DNS, write 8.8.8.8 and 8.8.4.4

    Test it at https://developers.google.com/speed/public-dns/docs/using#testing

    Solution 10: DNS Override

    In case facing the problem with DNS setting, here is the Solution. There is a DNS Override Software. By just tapping you can change the DNS setting.

    Link for the Software Download:

    URL: https://itunes.apple.com/us/app/dns-override-set-dns-for-wi-fi-and-cellular/id1060830093?mt=8

    app store not working-dns override

    Solution 11. Apple Support Team

    Finally, in case none of the above helps you then you do have the option to contact the Apple Support Team they will surely help you. You can call them at 0800 107 6285

    Web page of Apple Support:

    URL: https://www.apple.com/uk/contact/

    app store not working-apple support

    Here we came across different ways through which we would be able to sort out the problem of App Store is not working on iPhone. These are really helpful ways while dealing with App Store and all of its downloading process.

    James Davis

    staff Editor

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