iPhone Says Connect to iTunes - What Happened?

The issue often happens when the iPhone says connect to iTunes. The iOS has been developed with top notch technology which is embedded with security, therefore iPhone says connect to iTunes on the screen when the users type wrong passcodes for 5 times. It only takes minutes to resolve the problem but most iPhone users don't know. The post is going to introduce the tutorial on how to solve the problem when iPhone says connect to iPhone, and it will make users clear with tutorial in detail.

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Part 1: What is “iPhone says connect to iTunes"

As it has been explained the problem comes when the iPhone passcode has been entered wrongly 5 times. The phone isn't disabled but it won't allow users to access to the home screen. When iPhone users come up with this porblem, they should look up the solutions in Apple Support Community, as the threads in this community will provide proper solutions.

Case (As mention in Apple discussion forum)

The following part will introduce a complete case of the iPhone saying connecting to iTunes.


Please note that the iPad listed below only shows that the user is posting the thread with their iPad.

iPhone Says Connect to iTunes - Connect to iTunes

Aug 11, 2013 12:07 PM
My son entered the wrong password to many times and now the iPhone is blocked, it shows only a message...iPad is disabled connect to iTunes. I'm connected now to iTunes and the iPad is connected to the computer but don't know what to do next...
from iPad 2

Case URL: https://discussions.apple.com/thread/5231148?tstart=0
iPhone Says Connect to iTunes - iPhone is Locked

Part 2: Why "iPhone Says Connect to iTunes" Happens

There are several reasons that cause the problem in relation with both iPhone users and the iPhone technologies. The following part introduces several reasons:

  • Kids like tapping the iPhone at will, and they may tap the wrong passcodes
  • iPhone users forget their lock-screen passcodes
  • Users aren't aware of the limit of entering passcodes on iPhone
  • iPhone counts the same wrong passcode as one, and it disables when 5 different passcodes are entered
Comprehensive detail of the issue and the related time periods
  • 1-5 incorrect passcode attempts: No problem.
  • 6 incorrect attempts: iPhone disabled for 1 minute.
  • 7 incorrect attempts: iPhone disabled for 5 minutes.
  • 8 incorrect attempts: iPhone disabled for 15 minutes.
  • 9 incorrect attempts: iPhone disabled for 60 minutes.
  • 10 incorrect attempts: “iPhone is disabled. Connect to iTunes” or iPhone is completely erased if Erase Data is turned on in Settings -> Touch ID & Passcode (or Settings -> Passcode for iPhones without Touch ID).

Part 3: Drawbacks

Apple cares about the security for the users. It is generally a good thing but at times it becomes a nuisance for all. Once iPhone says connect to iTunes, the users won't find a way to restore it easily. The users will have to erase all contents and settings on their iPhone to restore it, but if the users have backed up their iPhone with iCloud or iTunes, they can restore their device with iTunes or iCloud. So generally speaking, the data are kept safe with the Apple ID, and the purchasing history in iTunes and App Store will also be saved. The users who have registered iTunes Match will get the work done with less time.

Part 4: How to Solve the Problem when iPhone Says Connect to iTunes?

This part introduces a detailed tutorial on how to solve the problem. But before starting, the users should take a look at the requirements, and then they can go ahead with the tutorial.

  • The iPhone that needs to be restored
  • Original USB cable for the iPhone
  • Wi-Fi Connection in some cases
  • The latest version of iTunes on computer

Process: The user needs to follow the steps below to finish the task.

Step 1. Connect iPhone to computer with USB cable, and iTunes will launch automatically.

iPhone Says Connect to iTunes - Connect iPhone

Step 2. The users will then see the pop-up warning on their computer screen.

iPhone Says Connect to iTunes - Waning Dialog

Step 3. Back up iPhone by right-clicking its name in iTunes.

iPhone Says Connect to iTunes - Back up iPhone

Step 4. Restore iPhone after backing it up, and this will bring the iPhone back to normal.

iPhone Says Connect to iTunes - Restore iPhone

The iPhone users are able to solve the problem with the above tutorial for iPhone 4 and later. If the users find their iPhone says Connect to iTunes next time, just check the tutorial out.

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