Home > Resource > Android to iOS Transfer > What to Do If the Device Fails to Connect to Wondershare MobileTrans

What to Do If the Device Fails to Connect to Wondershare MobileTrans

There are some tips for you to fix that:

1. Download the latest version of the program for reinstallation.

http://www.wondershare.com/phone-transfer/

2. Reinsert your USB cable to connect the device.

3. Try to find the driver to install on the PC. Here is a link for you to find the right driver:

http://developer.android.com/sdk/oem-usb.html

http://www.acer.com/worldwide/support/mobile.html

http://www.alcatelonetouch.com/global-en/products/smartphones.html

http://www.pantechusa.com/support/

http://www.apple.com/itunes/download/

http://www.nokia.com/global/support/nokia-pc-suite/

OEM

Driver URL

Acer

http://www.acer.com/worldwide/support/mobile.html

Apple

http://www.apple.com/itunes/download/

alcatel one touch

http://www.alcatelonetouch.com/global-en/support/download.html

Asus

http://support.asus.com/download/options.aspx?SLanguage=en&type=1

Nokia

http://www.nokia.com/global/support/nokia-pc-suite/

Dell

http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs&~ck=anavml

Fujitsu

http://www.fmworld.net/product/phone/sp/android/develop/

Fujitsu Toshiba

http://www.fmworld.net/product/phone/sp/android/develop/

Garmin-Asus

https://www.garminasus.com/en_US/support/pcsync/

Hisense

http://app.hismarttv.com/dss/resourcecontent.do?method=viewResourceDetail&resourceId=16&type=5

HTC

http://www.htc.com 
Click on the support tab to select your products/device. Different regions will have different links.

Huawei

http://www.huaweidevice.com/worldwide/downloadCenter.do?method=index

Intel

http://www.intel.com/software/android

KT Tech

http://www.kttech.co.kr/cscenter/download05.asp for EV-S100 (Take)

Kyocera

http://www.kyocera-wireless.com/support/phone_drivers.htm

Lenevo

http://developer.lenovomm.com/developer/download.jsp

LGE

http://www.lg.com/us/mobile-phones/mobile-support/mobile-lg-mobile-phone-support.jsp

Motorola

http://developer.motorola.com/docstools/USB_Drivers/

Pantech

http://www.pantechusa.com/support/

Pegatron

http://www.pegatroncorp.com/download/New_Duke_PC_Driver_0705.zip (ZIP download)

Samsung

http://www.samsung.com/us/support/downloads

Sharp

http://k-tai.sharp.co.jp/support/

SK Telesys

http://www.sk-w.com/service/wDownload/wDownload.jsp

Sony Ericsson

http://developer.sonyericsson.com/wportal/devworld/search-downloads/driver?cc=gb&lc=en

Teleepoch

http://www.teleepoch.com/android.html

YulongCoolpad

http://www.yulong.com/product/product/product/downloadList.html#downListUL

ZTE

http://support.zte.com.cn/support/news/NewsDetail.aspx?newsId=1000442

Google Nexus

http://developer.android.com/sdk/win-usb.html

Product-related questions? Speak directly to our Support Team >>

Thomas Jones
Please click here to download BlackBerry driver.
Masud
no blackberry driver?
Thomas Jones
Hi, could you mind sending us the log? So, we can find out the exact reason asap. The log is a TXT file, saved at C:UsersAdministratorAppDataRoamingWondershareMobileTrans If it's ok, you can send to this email address: thomasjones886@gmail.com
disqus_bUbGF6DkcU
I just bought the program, and it will not connect to my lg g2. I have made sure I have the latest version of wondershare, and that my drivers are up to date. I have USB debugging turned on. The program crashes every time when it reaches 68% while trying to identify my device.
Thomas Jones
Please download driver of HTC 7 Trophe. By the way, HTC 7 Troupy is a Windows phone, while MobileTrans doesn't support it.
ismailsevilla
please give me driver htc 7 trophe
Thomas Jones
Please upgrade MobileTrans to the latest version and try it again. If it still fails, coulld you mind send us the log of Wondershare MobileTrans. The log is aTXT file, saved at C:UsersAdministratorAppDataRoamingWondershareMobileTrans If it's ok, you can send to thomasjones886@gmail.com
Christian
I tried several times to connect my old Samsung Galaxy S2 (GT-I9100) to connect with Wondershare Mobile Trans, but ist always failed although i changed usb cable, port and drivers. Please assist, what can i do?
Thomas Jones
Hi, please here are some tips you can take when your iPhone fails to be detected. If it doesn't work, could you offer us the log of MobileTrans, a .txt file, which you can get at: C:UsersAdministratorAppDataRoamingWondershareMobileTrans After finding it, you can send it to thomasjones886@gmail.com
Thomas Jones
Hi, please here are some tips you can take when your iPhone fails to be detected. If it doesn't work, could you offer us the log of MobileTrans Mac, a .txt file, which you can get at: ~/Library/Applocation Support/MobileTrans/MobileTrans.log After finding it, you can send it to thomasjones886@gmail.com

CONNECT WITH US

FacebookTwitterGoogle PlusPlay via Youtube

GET OUR NEWSLETTER

CHOOSE YOUR COUNTRY

Top