Home > Resource > Android to iOS Transfer > What to Do If the Device Fails to Connect to Wondershare MobileTrans

What to Do If the Device Fails to Connect to Wondershare MobileTrans

There are some tips for you to fix that:

1. Download the latest version of the program for reinstallation.

http://www.wondershare.com/phone-transfer/

2. Reinsert your USB cable to connect the device.

3. Try to find the driver to install on the PC. Here is a link for you to find the right driver:

http://developer.android.com/sdk/oem-usb.html

http://www.acer.com/worldwide/support/mobile.html

http://www.alcatelonetouch.com/global-en/products/smartphones.html

http://www.pantechusa.com/support/

http://www.apple.com/itunes/download/

http://www.nokia.com/global/support/nokia-pc-suite/

OEM

Driver URL

Acer

http://www.acer.com/worldwide/support/mobile.html

Apple

http://www.apple.com/itunes/download/

alcatel one touch

http://www.alcatelonetouch.com/global-en/support/download.html

Asus

http://support.asus.com/download/options.aspx?SLanguage=en&type=1

Nokia

http://www.nokia.com/global/support/nokia-pc-suite/

Dell

http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs&~ck=anavml

Fujitsu

http://www.fmworld.net/product/phone/sp/android/develop/

Fujitsu Toshiba

http://www.fmworld.net/product/phone/sp/android/develop/

Garmin-Asus

https://www.garminasus.com/en_US/support/pcsync/

Hisense

http://app.hismarttv.com/dss/resourcecontent.do?method=viewResourceDetail&resourceId=16&type=5

HTC

http://www.htc.com 
Click on the support tab to select your products/device. Different regions will have different links.

Huawei

http://www.huaweidevice.com/worldwide/downloadCenter.do?method=index

Intel

http://www.intel.com/software/android

KT Tech

http://www.kttech.co.kr/cscenter/download05.asp for EV-S100 (Take)

Kyocera

http://www.kyocera-wireless.com/support/phone_drivers.htm

Lenevo

http://developer.lenovomm.com/developer/download.jsp

LGE

http://www.lg.com/us/mobile-phones/mobile-support/mobile-lg-mobile-phone-support.jsp

Motorola

http://developer.motorola.com/docstools/USB_Drivers/

Pantech

http://www.pantechusa.com/support/

Pegatron

http://www.pegatroncorp.com/download/New_Duke_PC_Driver_0705.zip (ZIP download)

Samsung

http://www.samsung.com/us/support/downloads

Sharp

http://k-tai.sharp.co.jp/support/

SK Telesys

http://www.sk-w.com/service/wDownload/wDownload.jsp

Sony Ericsson

http://developer.sonyericsson.com/wportal/devworld/search-downloads/driver?cc=gb&lc=en

Teleepoch

http://www.teleepoch.com/android.html

YulongCoolpad

http://www.yulong.com/product/product/product/downloadList.html#downListUL

ZTE

http://support.zte.com.cn/support/news/NewsDetail.aspx?newsId=1000442

Google Nexus

http://developer.android.com/sdk/win-usb.html

Product-related questions? Speak directly to our Support Team >>

Thomas Jones
Could you mind offering us the MobileTrans log, a .txt file, which you can get at:C:\Users\Administrator\AppData\Roaming\Wondershare\MobileTrans. Then, we'll find out the exact reason. You can send it to thomasjones886@gmail.com
gurpreetsinghsidhu
Its not detecting my Asus Zenfone 5 ?? trying to transfer iphone 4 to zenfone 5... Debugging is on and also downloaded the required PC link driver
Thomas Jones
Well, you have to connect your Samsung S4 to the computer and tick USB debugging, then you can use MobileTrans.
Phillip
What if my Samsung Galaxy S4's screen is so damaged that I can not connect by debugging first?
Thomas Jones
Actually, it doesn't matter whether you use the trial version or full version. What is your another phone that.failed to connect? What is its and its OS? To uninstall MobileTrans, please go to control panel to remove the software. or just reinstall MobileTrans. the existing one will be replaced before reinstalling.
disqus_IzCDNj4d3S
I have just purchased wondershare mobiletrans; when I open it, it shows that I have one phone already connected giving me only 1 option to connect another phone. I installed the trial version before buying it. And this started from the trial version which made me think I had to buy the full version in order to use it. any help please? how can I clean uninstall it before reinstalling the full version?
Thomas Jones
Did you enable the debug after resetting the factory? If not, do it and try it again
sue
I have transferred all my phone data to wondershare so I could do a factory reset, now I am trying to re-install it back to my phone and wondershare can not connect to the phone.HELP!!
Thomas Jones
Could you offer us the MobileTrans log, a .txt file, which you can get at:C:\\Users\\Administrator\\AppData\\Roaming\\Wondershare\\MobileTrans. You can send it to thomasjones886@gmail.com
SJ
Sony Ericsson Xperia Live with walkman WT19i is always failed to connect, how can i fix this? I already followed the instructions but nothings work. Also can\'t find the drivers on the given link for Sony. Help here !

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