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Home > Resource > Android to iOS Transfer > What to Do If the Device Fails to Connect to Wondershare MobileTrans

What to Do If the Device Fails to Connect to Wondershare MobileTrans

There are some tips for you to fix that:

1. Download the latest version of the program for reinstallation.

http://www.wondershare.com/phone-transfer/

2. Reinsert your USB cable to connect the device.

3. Try to find the driver to install on the PC. Here is a link for you to find the right driver:

http://developer.android.com/sdk/oem-usb.html

http://www.acer.com/worldwide/support/mobile.html

http://www.alcatelonetouch.com/global-en/products/smartphones.html

http://www.pantechusa.com/support/

http://www.apple.com/itunes/download/

http://www.nokia.com/global/support/nokia-pc-suite/

OEM

Driver URL

Acer

http://www.acer.com/worldwide/support/mobile.html

Apple

http://www.apple.com/itunes/download/

alcatel one touch

http://www.alcatelonetouch.com/global-en/support/download.html

Asus

http://support.asus.com/download/options.aspx?SLanguage=en&type=1

Nokia

http://www.nokia.com/global/support/nokia-pc-suite/

Dell

http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs&~ck=anavml

Fujitsu

http://www.fmworld.net/product/phone/sp/android/develop/

Fujitsu Toshiba

http://www.fmworld.net/product/phone/sp/android/develop/

Garmin-Asus

https://www.garminasus.com/en_US/support/pcsync/

Hisense

http://app.hismarttv.com/dss/resourcecontent.do?method=viewResourceDetail&resourceId=16&type=5

HTC

http://www.htc.com 
Click on the support tab to select your products/device. Different regions will have different links.

Huawei

http://www.huaweidevice.com/worldwide/downloadCenter.do?method=index

Intel

http://www.intel.com/software/android

Kyocera

http://www.kyocera-wireless.com/support/phone_drivers.htm

Lenovo

http://developer.lenovomm.com/developer/download.jsp

LGE

http://www.lg.com/us/mobile-phones/mobile-support/mobile-lg-mobile-phone-support.jsp

Motorola

http://developer.motorola.com/docstools/USB_Drivers/

Pantech

http://www.pantechusa.com/support/

Pegatron

http://www.pegatroncorp.com/download/New_Duke_PC_Driver_0705.zip (ZIP download)

Samsung

http://www.samsung.com/us/support/downloads

Sharp

http://k-tai.sharp.co.jp/support/

SK Telesys

http://www.sk-w.com/service/wDownload/wDownload.jsp

Sony Ericsson

http://developer.sonymobile.com/search/?query=driver

Teleepoch

http://www.teleepoch.com/android.html

YulongCoolpad

http://www.yulong.com/product/product/product/downloadList.html#downListUL

ZTE

http://support.zte.com.cn/support/news/NewsDetail.aspx?newsId=1000442

Google Nexus

http://developer.android.com/sdk/win-usb.html

Product-related questions? Speak directly to our Support Team >>

xenva
HTC one won't connect with Windows 8.1 PC I am in developer mode with USB debugging on connect
Liz
Which driver supports the Samsung Galaxy Light? The install fails. Thank you.
Thomas Jones
Well, to transfer music from iTunes to Android, you should not choose "iTunes backup file", but select "iTunes music and playlists".
Thomas Jones
Please install driver for your Samsung Galaxy S3 and try it again.
disqus_vJCrj6IhdU
I'm having the same problem.
tiffany_cooley
I'm attempting to transfer my music and photos from my iPhone 4 to a Samsung Galaxy Note 4 and I've tried phone to phone transfer and restore from backup using iTunes backup file. The phone to phone transfer shows I have 0 music on my iPhone and the iTunes backup says I cannot transfer that type of data (music) to my Note phone yet. ??? So the music tab is grayed out. How do I fix this? Thanks.
kieran_byrne
Galaxy S3 gets to 60% and fails every time… please help!
Thomas Jones
Wondershare MobileTrans doesn't support BlackBerry phones. It enables you to extract BlackBerry backup file and transfer contacts to your Android phone/tablet and iPhone.
Quest
My Blackberry Curve 9360 not showing. Please how do I go about it? I need my contacts back as Blackberry doesn't allow storing of numbers on SIM Cards (can you imagine such nonsense?). I would like to use Wondershare backup and not Blackberry Backups. Thanks!

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