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Home > Resource > Android to iOS Transfer > What to Do If the Device Fails to Connect to Wondershare MobileTrans

What to Do If the Device Fails to Connect to Wondershare MobileTrans

There are some tips for you to fix that:

1. Download the latest version of the program for reinstallation.

http://www.wondershare.com/phone-transfer/

2. Reinsert your USB cable to connect the device.

3. Try to find the driver to install on the PC. Here is a link for you to find the right driver:

http://developer.android.com/sdk/oem-usb.html

http://www.acer.com/worldwide/support/mobile.html

http://www.alcatelonetouch.com/global-en/products/smartphones.html

http://www.pantechusa.com/support/

http://www.apple.com/itunes/download/

http://www.nokia.com/global/support/nokia-pc-suite/

OEM

Driver URL

Acer

http://www.acer.com/worldwide/support/mobile.html

Apple

http://www.apple.com/itunes/download/

alcatel one touch

http://www.alcatelonetouch.com/global-en/support/download.html

Asus

http://support.asus.com/download/options.aspx?SLanguage=en&type=1

Nokia

http://www.nokia.com/global/support/nokia-pc-suite/

Dell

http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs&~ck=anavml

Fujitsu

http://www.fmworld.net/product/phone/sp/android/develop/

Fujitsu Toshiba

http://www.fmworld.net/product/phone/sp/android/develop/

Garmin-Asus

https://www.garminasus.com/en_US/support/pcsync/

Hisense

http://app.hismarttv.com/dss/resourcecontent.do?method=viewResourceDetail&resourceId=16&type=5

HTC

http://www.htc.com 
Click on the support tab to select your products/device. Different regions will have different links.

Huawei

http://www.huaweidevice.com/worldwide/downloadCenter.do?method=index

Intel

http://www.intel.com/software/android

Kyocera

http://www.kyocera-wireless.com/support/phone_drivers.htm

Lenovo

http://developer.lenovomm.com/developer/download.jsp

LGE

http://www.lg.com/us/mobile-phones/mobile-support/mobile-lg-mobile-phone-support.jsp

Motorola

http://developer.motorola.com/docstools/USB_Drivers/

Pantech

http://www.pantechusa.com/support/

Pegatron

http://www.pegatroncorp.com/download/New_Duke_PC_Driver_0705.zip (ZIP download)

Samsung

http://www.samsung.com/us/support/downloads

Sharp

http://k-tai.sharp.co.jp/support/

SK Telesys

http://www.sk-w.com/service/wDownload/wDownload.jsp

Sony Ericsson

http://developer.sonymobile.com/search/?query=driver

Teleepoch

http://www.teleepoch.com/android.html

YulongCoolpad

http://www.yulong.com/product/product/product/downloadList.html#downListUL

ZTE

http://support.zte.com.cn/support/news/NewsDetail.aspx?newsId=1000442

Google Nexus

http://developer.android.com/sdk/win-usb.html

Product-related questions? Speak directly to our Support Team >>

Thomas_Jones
Hi Jason. To connect Android device, please make sure you have enabled USB Debug mode on your phone. And then please make sure you have installed the driver on your computer.
Thomas_Jones
Hi, in fact MobileTrans does not support Windows phone currently. That's why you failed to connect it to Lumia.
Thomas_Jones
Hi, may I know which device was failed to be connected? If it's the S5, please enabled the USB debugging mode on the phone, then please go to Samsung's website to get updated driver, and install it on your computer. Once that is on, then try to connect the S5 again. Updated drivers often fix the connection failure. Please check the FAQ link reinstall the driver. http://developer.android.com/sdk/oem-usb.html If it's the iPhone 6, please confirm if your device was able to be recognize via iTunes.
disqus_yX8HOBXtOA
I can not get my droid 2 global to connect
roshenramanayake
Umm... Drivers for Micromax Canvas A94?
disqus_hP8NsocsNo
Hi, there. I try to transfer all data from my Nokia lumia 800. The program starts without any Problem, but Fails to connect. What can I do? Thanks
Hummadi
Itry to transfer my data from Samsung S5 to iphon 6 ... The windows opens it without problem, but mobile trans failed to connectting when it rich 60% . what i can do?
Thomas_Jones
Hi Botond, may I know have you enabled the USB debugging with your device? Also, have you installed the driver for this device? Please follow the instructions in this link to reinstall the driver. http://developer.android.com/sdk/oem-usb.html
Botond
How can I transfer my data from a Xiaomi MI2s? The windows opens it without problem, but mobile trans failed to connect.
Thomas_Jones
Hello Emmy, could you please go to the Settings of our software to check if you are using the 7.0.0 version? If the case persist, you can contact our technical support with a screenshot of error message. http://support.wondershare.com/contact-support/

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