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Home > Resource > Android to iOS Transfer > What to Do If the Device Fails to Connect to Wondershare MobileTrans

What to Do If the Device Fails to Connect to Wondershare MobileTrans

There are some tips for you to fix that:

1. Download the latest version of the program for reinstallation.

http://www.wondershare.com/phone-transfer/

2. Reinsert your USB cable to connect the device.

3. Try to find the driver to install on the PC. Here is a link for you to find the right driver:

http://developer.android.com/sdk/oem-usb.html

http://www.acer.com/worldwide/support/mobile.html

http://www.alcatelonetouch.com/global-en/products/smartphones.html

http://www.pantechusa.com/support/

http://www.apple.com/itunes/download/

http://www.nokia.com/global/support/nokia-pc-suite/

OEM

Driver URL

Acer

http://www.acer.com/worldwide/support/mobile.html

Apple

http://www.apple.com/itunes/download/

alcatel one touch

http://www.alcatelonetouch.com/global-en/support/download.html

Asus

http://support.asus.com/download/options.aspx?SLanguage=en&type=1

Nokia

http://www.nokia.com/global/support/nokia-pc-suite/

Dell

http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs&~ck=anavml

Fujitsu

http://www.fmworld.net/product/phone/sp/android/develop/

Fujitsu Toshiba

http://www.fmworld.net/product/phone/sp/android/develop/

Garmin-Asus

https://www.garminasus.com/en_US/support/pcsync/

Hisense

http://app.hismarttv.com/dss/resourcecontent.do?method=viewResourceDetail&resourceId=16&type=5

HTC

http://www.htc.com 
Click on the support tab to select your products/device. Different regions will have different links.

Huawei

http://www.huaweidevice.com/worldwide/downloadCenter.do?method=index

Intel

http://www.intel.com/software/android

Kyocera

http://www.kyocera-wireless.com/support/phone_drivers.htm

Lenovo

http://developer.lenovomm.com/developer/download.jsp

LGE

http://www.lg.com/us/mobile-phones/mobile-support/mobile-lg-mobile-phone-support.jsp

Motorola

http://developer.motorola.com/docstools/USB_Drivers/

Pantech

http://www.pantechusa.com/support/

Pegatron

http://www.pegatroncorp.com/download/New_Duke_PC_Driver_0705.zip (ZIP download)

Samsung

http://www.samsung.com/us/support/downloads

Sharp

http://k-tai.sharp.co.jp/support/

SK Telesys

http://www.sk-w.com/service/wDownload/wDownload.jsp

Sony Ericsson

http://developer.sonymobile.com/search/?query=driver

Teleepoch

http://www.teleepoch.com/android.html

YulongCoolpad

http://www.yulong.com/product/product/product/downloadList.html#downListUL

ZTE

http://support.zte.com.cn/support/news/NewsDetail.aspx?newsId=1000442

Google Nexus

http://developer.android.com/sdk/win-usb.html

Product-related questions? Speak directly to our Support Team >>

Thomas Jones
There're many factor that fails to connect. Here, I list some tips you can follow. 1. Enable USB cable on your Samsung GT-I8552. 2. Plug out the USB cable and re-plug into it again. 3. Try another USB port on your computer. 4. Make sure you have the latest MobileTrans and restart it. 5. Download and install driver for your Samsung GT-I8552. 6. If the 5 tips above fail to work, could you please send us the log? Just go to the upper right corner and click the feedback icon (there are 4 icons, and you click the first one).
Aline
It is been really frustrating, I bought this a few months ago and I was able to make it work, transferring Data from an old phone to the one I am using now, and now I am trying to do another transfer to a new phone and it does not connect, the one I am not being able to connect is a Samsung GT-I8552, I have tried several times all the tips and nothing... my new phone I can connect, but the source, it goes to 60% and then it failed to connect.
Thomas Jones
There're a few tips you can follow. 1. Disconnect the USB cable and plug into another port. 2. Close MobileGo and restart it. 3. Make sure that you have installed the latest MobileGo 4. Ensure you choose MTP on your Motorola XT 1030, and MobileGo app is installed on your Motorola XT1030 5. Install driver for your Motorola XT 1030 If you try the 5 tips and it still fails to connect, could you please send us the log? It's a .txt file, named as MobileGo. It's saved at C:UsersAdministratorAppDataRoamingWondershareMobileGo Look forward for your reply.
Daniel S.
I have a motorola XT 1030. USB debugging is enabled and mobilego has recognized the phone and is attempting to connect. Unfortunately, it never seems to finish initializing. Is there a step I've missed?
Thomas Jones
Tiffany, please follow the tips below; 1. Plug out the USB cable and plug into the computer again. 2. Change another USB cable and have a try 3. Change another USB port on your computer 4. Close MobileTrans and restart it 5. Download driver for your asus zenfone 4 If you try the 5 tips and it still doesn't work, could you please send us the log? Thus, we can figure out it asap. Go to the upper right corner and click feedback icon (the first one). Write down your problem and tick "Attach the log file". Click "Submit" to send us.
Tiffany Tadili
it can't recognize my asus zenfone 4. i really need to retrieve some messages. help would be highly appreciated. thanks a lot.
Thomas Jones
I'm wondering whether your phone is Samsung Galaxy S4? If yes, follow the steps to enable USB debug. On your Samsung Galaxy S4m tap Settings > More > About device > Kernel version > Build number (tap for 5 times). Then, go back to More > Developers options > turn on USB Debug > OK. You are done. Now, MobileTrans will detect your Samsung S4.
disqus_WyVBeaiaUl
I give up. It will recognise my old HTC but not my Samsung G4S I have down loaded drivers, changed USB cables cant find the debugging on the Samsung. Very frustrating. Help please or this has been a waste of money.
kar
does not recognize my htc one mini. I enabled usb debugging on my phone. I'm using macnook pro. The programme only shows mac as a device. pls help!
Thomas Jones
Connect your phone to computer, and pull down the notification center. Then, you'll see Connected as a media device(MTP) or Connected as a camera. If it shows the later one, please change to the first one - MTP.

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