Home > Resource > Android to iOS Transfer > What to Do If the Device Fails to Connect to Wondershare MobileTrans

What to Do If the Device Fails to Connect to Wondershare MobileTrans

There are some tips for you to fix that:

1. Download the latest version of the program for reinstallation.

http://www.wondershare.com/phone-transfer/

2. Reinsert your USB cable to connect the device.

3. Try to find the driver to install on the PC. Here is a link for you to find the right driver:

http://developer.android.com/sdk/oem-usb.html

http://www.acer.com/worldwide/support/mobile.html

http://www.alcatelonetouch.com/global-en/products/smartphones.html

http://www.pantechusa.com/support/

http://www.apple.com/itunes/download/

http://www.nokia.com/global/support/nokia-pc-suite/

OEM

Driver URL

Acer

http://www.acer.com/worldwide/support/mobile.html

Apple

http://www.apple.com/itunes/download/

alcatel one touch

http://www.alcatelonetouch.com/global-en/support/download.html

Asus

http://support.asus.com/download/options.aspx?SLanguage=en&type=1

Nokia

http://www.nokia.com/global/support/nokia-pc-suite/

Dell

http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs&~ck=anavml

Fujitsu

http://www.fmworld.net/product/phone/sp/android/develop/

Fujitsu Toshiba

http://www.fmworld.net/product/phone/sp/android/develop/

Garmin-Asus

https://www.garminasus.com/en_US/support/pcsync/

Hisense

http://app.hismarttv.com/dss/resourcecontent.do?method=viewResourceDetail&resourceId=16&type=5

HTC

http://www.htc.com 
Click on the support tab to select your products/device. Different regions will have different links.

Huawei

http://www.huaweidevice.com/worldwide/downloadCenter.do?method=index

Intel

http://www.intel.com/software/android

KT Tech

http://www.kttech.co.kr/cscenter/download05.asp for EV-S100 (Take)

Kyocera

http://www.kyocera-wireless.com/support/phone_drivers.htm

Lenevo

http://developer.lenovomm.com/developer/download.jsp

LGE

http://www.lg.com/us/mobile-phones/mobile-support/mobile-lg-mobile-phone-support.jsp

Motorola

http://developer.motorola.com/docstools/USB_Drivers/

Pantech

http://www.pantechusa.com/support/

Pegatron

http://www.pegatroncorp.com/download/New_Duke_PC_Driver_0705.zip (ZIP download)

Samsung

http://www.samsung.com/us/support/downloads

Sharp

http://k-tai.sharp.co.jp/support/

SK Telesys

http://www.sk-w.com/service/wDownload/wDownload.jsp

Sony Ericsson

http://developer.sonyericsson.com/wportal/devworld/search-downloads/driver?cc=gb&lc=en

Teleepoch

http://www.teleepoch.com/android.html

YulongCoolpad

http://www.yulong.com/product/product/product/downloadList.html#downListUL

ZTE

http://support.zte.com.cn/support/news/NewsDetail.aspx?newsId=1000442

Google Nexus

http://developer.android.com/sdk/win-usb.html

Product-related questions? Speak directly to our Support Team >>

wiggzy
I purchase a wondershare mobile trans,the software is able to see my symbian phone(E5-00) but connection to my windows phone 8S fails.I have change the usb cable and port,download drivers but still not working. Pls assist what must I do to solve this problem.
Thomas Jones
Besides, Upgrade MobileTrans for the latest version
Thomas Jones
Could your iPhone can be successfully detected and connected by iTunes?
Thomas Jones
Hi, We just update Wondershare MobileTrand to Version V5.6. Please update it and try it for the second time.
sr. kata
tried connecting iphone 5 s it never worked since i got d latest mobiletrans update, used different cables same result... but it connects iphone 5, and itunes is properly connected with both 5 and 5s
pablo
Hi, I've just purchased Wondershare MobileTrans to transfer data from my Nokia E7 to my iPhone 5s. The proble is that my iPhone is discoverable in Wondershare but everytime I try to connect I get the error. I've checked the Wondershare log file and found the lines: 2014-07-25 19:00:38 TryConnectDevice: ExpectInterfaceStatus = OK LoadDeviceInfo Error : System.NullReferenceException: ... w d1.a(kg A_0, Object A_1)LoadDeviceInfo Error : System.NullReferenceException: .... w d1.a(kg A_0, Object A_1)2014-07-25 19:00:45 OnDeviceConnectError:DeviceConnectionStatus.Offline
Thomas Jones
Could you mind offering us the MobileTrans log, a .txt file, which you can get at:C:\Users\Administrator\AppData\Roaming\Wondershare\MobileTrans. Then, we'll find out the exact reason. You can send it to thomasjones886@gmail.com
gurpreetsinghsidhu
Its not detecting my Asus Zenfone 5 ?? trying to transfer iphone 4 to zenfone 5... Debugging is on and also downloaded the required PC link driver
Thomas Jones
Well, you have to connect your Samsung S4 to the computer and tick USB debugging, then you can use MobileTrans.
Phillip
What if my Samsung Galaxy S4's screen is so damaged that I can not connect by debugging first?

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