Home > Resource > Android to iOS Transfer > What to Do If the Device Fails to Connect to Wondershare MobileTrans

What to Do If the Device Fails to Connect to Wondershare MobileTrans

There are some tips for you to fix that:

1. Download the latest version of the program for reinstallation.

http://www.wondershare.com/phone-transfer/

2. Reinsert your USB cable to connect the device.

3. Try to find the driver to install on the PC. Here is a link for you to find the right driver:

http://developer.android.com/sdk/oem-usb.html

http://www.acer.com/worldwide/support/mobile.html

http://www.alcatelonetouch.com/global-en/products/smartphones.html

http://www.pantechusa.com/support/

http://www.apple.com/itunes/download/

http://www.nokia.com/global/support/nokia-pc-suite/

OEM

Driver URL

Acer

http://www.acer.com/worldwide/support/mobile.html

Apple

http://www.apple.com/itunes/download/

alcatel one touch

http://www.alcatelonetouch.com/global-en/support/download.html

Asus

http://support.asus.com/download/options.aspx?SLanguage=en&type=1

Nokia

http://www.nokia.com/global/support/nokia-pc-suite/

Dell

http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs&~ck=anavml

Fujitsu

http://www.fmworld.net/product/phone/sp/android/develop/

Fujitsu Toshiba

http://www.fmworld.net/product/phone/sp/android/develop/

Garmin-Asus

https://www.garminasus.com/en_US/support/pcsync/

Hisense

http://app.hismarttv.com/dss/resourcecontent.do?method=viewResourceDetail&resourceId=16&type=5

HTC

http://www.htc.com 
Click on the support tab to select your products/device. Different regions will have different links.

Huawei

http://www.huaweidevice.com/worldwide/downloadCenter.do?method=index

Intel

http://www.intel.com/software/android

KT Tech

http://www.kttech.co.kr/cscenter/download05.asp for EV-S100 (Take)

Kyocera

http://www.kyocera-wireless.com/support/phone_drivers.htm

Lenevo

http://developer.lenovomm.com/developer/download.jsp

LGE

http://www.lg.com/us/mobile-phones/mobile-support/mobile-lg-mobile-phone-support.jsp

Motorola

http://developer.motorola.com/docstools/USB_Drivers/

Pantech

http://www.pantechusa.com/support/

Pegatron

http://www.pegatroncorp.com/download/New_Duke_PC_Driver_0705.zip (ZIP download)

Samsung

http://www.samsung.com/us/support/downloads

Sharp

http://k-tai.sharp.co.jp/support/

SK Telesys

http://www.sk-w.com/service/wDownload/wDownload.jsp

Sony Ericsson

http://developer.sonyericsson.com/wportal/devworld/search-downloads/driver?cc=gb&lc=en

Teleepoch

http://www.teleepoch.com/android.html

YulongCoolpad

http://www.yulong.com/product/product/product/downloadList.html#downListUL

ZTE

http://support.zte.com.cn/support/news/NewsDetail.aspx?newsId=1000442

Google Nexus

http://developer.android.com/sdk/win-usb.html

Product-related questions? Speak directly to our Support Team >>

Thomas Jones
Please upgrade MobileTrans to the latest version and try it again. If it still fails, coulld you mind send us the log of Wondershare MobileTrans. The log is aTXT file, saved at C:UsersAdministratorAppDataRoamingWondershareMobileTrans If it's ok, you can send to thomasjones886@gmail.com
Christian
I tried several times to connect my old Samsung Galaxy S2 (GT-I9100) to connect with Wondershare Mobile Trans, but ist always failed although i changed usb cable, port and drivers. Please assist, what can i do?
Thomas Jones
Hi, please here are some tips you can take when your iPhone fails to be detected. If it doesn't work, could you offer us the log of MobileTrans, a .txt file, which you can get at: C:UsersAdministratorAppDataRoamingWondershareMobileTrans After finding it, you can send it to thomasjones886@gmail.com
Thomas Jones
Hi, please here are some tips you can take when your iPhone fails to be detected. If it doesn't work, could you offer us the log of MobileTrans Mac, a .txt file, which you can get at: ~/Library/Applocation Support/MobileTrans/MobileTrans.log After finding it, you can send it to thomasjones886@gmail.com
J
Looking to transfer contacts from iphone 4 to iphone 5 on mac. Both phones show up in itunes. Iphone 4 fails to connect, while iphone connects easily. How can I get iphone 4 working?
jirage
What in the world happens when an update is released ? No one tries it? or is it like in the Auto industry, they issue a recall ? On three PC's, the 5.6 version does not connect to Iphone 5s We even tried to find a 5.5 version of MobileTrans on the web to no avail. As soon as we downdate the 5.6 version to the 5.1, connection is immediate. we were looking to update because phone numbers between Android and IOS were somewhere loosing their international + suffix
wiggzy
I purchase a wondershare mobile trans,the software is able to see my symbian phone(E5-00) but connection to my windows phone 8S fails.I have change the usb cable and port,download drivers but still not working. Pls assist what must I do to solve this problem.
Thomas Jones
Besides, Upgrade MobileTrans for the latest version
Thomas Jones
Could your iPhone can be successfully detected and connected by iTunes?
Thomas Jones
Hi, We just update Wondershare MobileTrand to Version V5.6. Please update it and try it for the second time.

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