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Home > Resource > Computer to Android Transfer > What to do if your device fails to connect to Wondershare MobileGo?

What to do if your device fails to connect to Wondershare MobileGo?

There are some tips for you to fix that:

1. Download the latest version of MobileGo for reinstall.

http://mobilego.wondershare.com/

2. Plug in your USB cable to your PC again to connect the device.

3. Try to connect with PC via Wi-Fi.

4. Find the driver and install it on your PC. Here is a link for you to find the right driver:

http://developer.android.com/sdk/oem-usb.html

OEM

Driver URL

Acer

http://www.acer.com/worldwide/support/mobile.html

alcatel one touch

http://www.alcatelonetouch.com/global-en/support/download.html

Asus

http://support.asus.com/download/options.aspx?SLanguage=en&type=1

Dell

http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs&~ck=anavml

Fujitsu

http://www.fmworld.net/product/phone/sp/android/develop/

Fujitsu Toshiba

http://www.fmworld.net/product/phone/sp/android/develop/

Garmin-Asus

https://www.garminasus.com/en_US/support/pcsync/

Hisense

http://app.hismarttv.com/dss/resourcecontent.do?method=viewResourceDetail&resourceId=16&type=5

HTC

http://www.htc.com 
Click on the support tab to select your products/device. Different regions will have different links.

Huawei

http://www.huaweidevice.com/worldwide/downloadCenter.do?method=index

Intel

http://www.intel.com/software/android

KT Tech

http://www.kttech.co.kr/cscenter/download05.asp for EV-S100 (Take)

Kyocera

http://www.kyocera-wireless.com/support/phone_drivers.htm

Lenovo

http://developer.lenovomm.com/developer/download.jsp

LG

http://www.lg.com/us/mobile-phones/mobile-support/mobile-lg-mobile-phone-support.jsp

Motorola

http://developer.motorola.com/docstools/USB_Drivers/

Pantech

http://www.pantechusa.com/support/

Pegatron

http://www.pegatroncorp.com/download/New_Duke_PC_Driver_0705.zip (ZIP download)

Samsung

http://www.samsung.com/us/support/downloads

Sharp

http://k-tai.sharp.co.jp/support/

SK Telesys

http://www.sk-w.com/service/wDownload/wDownload.jsp

Sony Ericsson

http://developer.sonyericsson.com/wportal/devworld/search-downloads/driver?cc=gb&lc=en

Teleepoch

http://www.teleepoch.com/android.html

YulongCoolpad

http://www.yulong.com/product/product/product/downloadList.html#downListUL

ZTE

http://support.zte.com.cn/support/news/NewsDetail.aspx?newsId=1000442

Google Nexus

http://developer.android.com/sdk/win-usb.html

Product-related questions? Speak directly to our Support Team >>

Thomas_Jones
There are some tips. 1. Make sure the MobileGo app is running on your Android phone. 2. Make sure your Android phone and PC are in the same Wi-Fi network, otherwise, it can’t connect successfully. If it still fails after trying the above tips, please restart MobileGo on your PC to connect again. Meantime, if you have USB cable, please also try it to connect.
Tim
Downloaded for the first time last week, worked just fine the first couple of times, today won't connect, won't give a QR code, no errors. Droid Bionic - When I try to update it says I have the latest version. I shouldn't have to do a reinstall in less than a week - how about some better troubleshooting guys?
Thomas Jones
Yes. Actually, you don't need any driver on Mac. Because Mac is made by Apple, which can't detect Samsung devices. If you want to manage Samsung on Mac, you can try Samsung Kies, Android File Transfer or MobileGo for Android, or other software.
Mel
Most of the Samsung (in particular) drivers aren't compatible on Macs so this doesn't work for us unfortunately :'(
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